Jakarta
| Business & Performance Review - Menganalisis KPI butik (ATV, UPT, Conversion, Appointment, First Purchaser & Return Customer). - Mengidentifikasi gap performa butik dan memberikan rekomendasi perbaikan. - Membantu Boutique Manager dalam menyusun action plan berbasis data. Client Development & CRM Support - Memastikan client journey (first → repeat → loyal) dikelola secara konsisten. - Monitoring kualitas penggunaan clienteling tools (CRM, client book). - Memberikan insight tentang engagement top clients. People Development - Memberikan feedback dan coaching kepada Boutique Manager terkait leadership, sales, dan clienteling. - Membantu mengidentifikasi talent potensial untuk succession planning. - Mengarahkan BM agar mampu melatih tim di butik secara berkelanjutan. Retail Excellence & Brand Standards - Memantau hasil Mystery Shopper & NPS, lalu memberikan rekomendasi tindak lanjut. Strategic Alignment & Reporting - Menjadi penghubung antara butik dengan manajemen pusat untuk inisiatif baru. - Memberikan laporan analisis retail performance dan insight trend market. - Menjaga konsistensi eksekusi strategi retail di seluruh butik. |
| Education & Background - Bachelor’s degree in Business, Management, Retail, Psichology, or related field. - Minimum 3–5 years of experience in retail operations, sales performance, or client development (luxury retail preferred). - Strong analytical ability to read and interpret sales KPIs, client data, and operational reports. - Ability to translate data into actionable insights and practical solutions for boutiques. - Comfortable with retail performance dashboards, CRM tools, and MS Excel/Google Sheets. - Familiarity with clienteling practices and customer journey in luxury retail. - Experience managing client relationships and understanding client segmentation (new, repeat, top clients). - Strong interpersonal and communication skills to coach and influence Boutique Managers and store teams. - Ability to challenge constructively while maintaining partnership and trust. - Experience in conducting training, coaching, or performance review sessions. |
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Time International is a Retail company in Indonesia with combined capabilities of retail, distribution, service and promotional in the industry.
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HEAD OFFICE
Time International
Centennial Tower 28th Floor
Jalan Gatot Subroto kav.24-25
Jakarta 12930, Indonesia