Retail Sales Trainer Specialist
Jakarta
What You'll Do :
- Develop and implement training programs to enhance sales skills and product knowledge among team members.
- Conduct regular coaching sessions with sales staff to improve performance, provide feedback, and set goals.
- Analyze sales data and customer feedback to identify areas for improvement and develop actionable strategies.
- Collaborate with the L&D team to design and deliver training modules that align with company goals and objectives.
- Lead initiatives to improve customer satisfaction and loyalty through effective sales techniques and service excellence.
- Monitor and evaluate the effectiveness of training programs and adjust strategies as needed to achieve sales targets.
- Foster a culture of continuous improvement and excellence in customer service across all retail locations.
- Stay updated on industry trends, market conditions, and competitor activities to maintain a competitive edge.
- Build strong relationships with stakeholders, including customers, vendors, and internal teams, to ensure alignment and support.
What You’ll Need To Succeed :
- Bachelor's degree in Business Management, Marketing, Communications, or a related field.
- Minimum 5 years of experience in sales, customer experience, customer service, or customer experience management, preferably in the luxury retail industry.
- Demonstrated experience in training and developing employees' skills in customer service and sales, with a proven track record of enhancing team performance.
- Proven experience in leading teams with the ability to inspire, motivate, and foster a high-performance culture.
- Strong data analysis skills to interpret customer data and develop effective, data-driven strategies to improve customer experience and sales performance.
- Exceptional interpersonal skills to build and maintain strong relationships with customers and various stakeholders.
- Strong customer service orientation with a deep understanding of customer needs and expectations, particularly in the luxury retail industry.
- Flexibility and the ability to adapt quickly in a dynamic, fast-paced environment.
- Comprehensive understanding of the luxury retail industry, including market trends, customer preferences, and competition.
- Experience in managing and analyzing customer feedback, with the ability to implement actionable improvements based on insights.
- Familiarity with CRM software and customer analysis tools such as Salesforce, HubSpot, or similar tools.
Are you the person for the job ? We'd love to hear from you !
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