IT Technical Support Executive
Jakarta
What You'll Do :
- Serve as the first point of contact for IT-related issues reported by employees via phone, email, or in person.
- Diagnose and resolve technical hardware and software problems, including operating systems, applications, network connectivity, printers, and other peripherals.
- Provide timely and accurate solutions to end-user issues, adhering to service level agreements (SLAs).
- Guide users through step-by-step solutions, providing clear and concise instructions.
- Document all support requests, troubleshooting steps, and resolutions in the IT helpdesk system.
- Escalate complex technical issues to the appropriate internal teams or external vendors when necessary.
- Follow up with users to ensure their issues have been resolved to their satisfaction.
- Assist with the installation, configuration, and maintenance of computer hardware, software, and other IT equipment.
- Support the setup and maintenance of user accounts and access permissions.
- Contribute to the development and maintenance of IT knowledge base articles and FAQs for end-users.
- Participate in IT projects and deployments as required, providing technical support and assistance.
- Maintain an inventory of IT hardware and software assets.
- Stay up-to-date with the latest technology trends and best practices in IT support.
- Adhere to company IT policies and procedures.
- Provide basic IT training and guidance to end-users as needed.
- Maintain a professional and courteous demeanor when interacting with users.
What You’ll Need To Succeed :
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Experience in an IT technical support role or equivalent customer service experience with a technical focus.
- Experience with troubleshooting Windows and/or macOS operating systems.
- Familiarity with common software applications (e.g., Microsoft Office Suite, email clients).
- Basic understanding of network concepts (TCP/IP, DNS, DHCP).
- Experience with helpdesk ticketing systems.
Technical Skills:
- Strong troubleshooting skills in diagnosing and resolving hardware and software issues.
- Proficiency in installing, configuring, and maintaining computer systems and peripherals.
- Basic knowledge of network troubleshooting and connectivity issues.
- Familiarity with remote desktop support tools.
- Understanding of user account management and security best practices.
- Ability to learn and support new technologies quickly.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Are you the person for the job ? We'd love to hear from you !
APPLY NOW
